Refund and Returns Policy

At Hugging Paws, we are dedicated to providing high-quality pet care products, grooming accessories, and apparel for your furry family members. To maintain strict hygiene and health standards for all pets, we follow a strict policy as outlined below.

1. No Return & No Refund Policy

  • All sales are final. We do not accept returns or issue cash/bank refunds once an order is successfully delivered.
  • Due to health, hygiene, and pet safety reasons, products such as Pet Grooming Items, Hygiene Sheets, Accessories, and Food/Care Supplies are strictly non-returnable and non-refundable.

2. Size Exchange Policy (Only for Pet Apparels)

We understand that getting the perfect fit for your pet can sometimes be tricky!

  • Eligibility: Size exchange is applicable ONLY for Pet Apparel / Clothing items.
  • Exchange Window: Size exchange requests must be initiated within [3 / 5] days of order delivery.
  • Condition: The apparel item must be unused, unwashed, free of pet hair/odors, and in its original packaging with all brand tags intact.

3. Damaged or Defective Products Delivered

If you receive a damaged, defective, or incorrect product:

  • Please notify us within 24–48 hours of receiving your package at support@huggingpaws.in with your Order ID and clear unboxing photos/video.
  • Once verified, we will send a free replacement of the same item at no additional cost.

4. Exchange Shipping Fee

  • For size exchanges requested by the customer, a nominal return shipping fee may be charged to cover reverse logistics.
  • In case of damaged or wrong items delivered by us, all exchange shipping charges will be borne by Hugging Paws.

5. How to Request an Exchange

To initiate a size exchange or report a damaged product, please contact us: